(11-16-2012, 01:18 AM)yanni5 Wrote: Yeah Halien Grandma, let her know, they should credit her for the flight if she cancelled ahead of time. I booked online, but then had to take my Uncle to the Dr that day, so I called and cancelled the trip. The agent told me that the money would be available as credit when I rebook it, I think I needed the confirmation # of my previous trip too. When I booked the new flight, there was an option to apply existing funds, and it worked.
Found out the issue. What changed, 11 months ago, was the ''wanna get away'' ticket fares. The person originally booked has to be the person to use the credit. And since my grandson recently owned up that he's afraid of flying, that isn't going to happen. Definitely not good news for my daughter, bye bye $500! Ouch! Going to help her out with this (working on a bank transfer as I type).