Her fan base comprises of fans of many different genres, young and old. I think she does want to please her fans so, with such a mix of genres to please, she's in a no win situation, someone will be unhappy. The difference with SMYM/Indiegogo, is that people were asked to give money, "buy a stake" so when she performed a genre not to their liking ('pop') that's why the negativity went up a few notches, and from some fans as opposed to haters.
I've said it before, I think Haley believed SMYM to be a fun project to include fans, not a 'career maker or breaker'. Her fans believed their money was to help 'relaunch' her into the public eye, so to them, much more was riding on the end product. So if you were hoping for an old time jazz song, that you put money towards, you were sorely disappointed at SMYM.
I think Haley was not expecting the reaction, because to her, it was a fun project for friends and fans.
Perhaps one of the things holding her back is she wants to do it all, which makes it hard to figure out which market to maximize any return potential labels want from her. She may be asking for more control than they're willing to give...
There are a laundry list of reasons for where we are where we are, but none of us can know except for Haley and her family.
Luckily,
I'm a fan of Haley. I love rock/ blues, I like some Jazz, I like some Pop.... but from Haley? I'm just excited to see where her instincts lead her, no matter the genre she's experimenting in.
My advice to her? You can't please everyone. Your instincts are true and your talents are real. You've been raised in a family of music which is your grounding. Do what you feel, do what you love.... in the end, it will be what defines you, not the genre you chose or the people you please